Terms & Conditions

Acceptance of Terms and Conditions:

By accessing, downloading, installing, registering with, subscribing to, or otherwise using the Clean N Drive mobile application (the “App”), or by accessing, booking, subscribing to, or using any services offered through the App or by J K Nexa Group (the “Firm”, “we”, “us” or “our”), you (“Customer”, “User”, “you” or “your”) acknowledge and confirm that you have read, understood, and agreed to be bound by these Terms and Conditions (“Terms”), together with any applicable policies, guidelines, service-specific terms, and other terms or conditions expressly incorporated herein by reference.

If you do not agree to or accept any provision of these Terms, you must not access, register for, subscribe to, or use the App or any services provided by the Firm.

Your continued access to or use of the App or any services following the publication or notification of any amendments to these Terms shall constitute your acknowledgement and acceptance of such amended Terms.

1.About Us

Clean N Drive is a business operated by J K Nexa Group, a duly GST-registered firm. J K Nexa Group operates its vehicle cleaning business under the Brand name Clean N Drive and is engaged in providing dedicated, on-site car and bike cleaning services.

Clean N Drive provides these services directly at customers’ residences, apartment complexes, gated communities, and other designated residential premises across Tamil Nadu, as well as in selected locations across India.

The business focuses on providing convenient, reliable, professional, and environmentally responsible vehicle cleaning solutions, with particular emphasis on apartment-wise and residential-community-based services. The services are designed to provide regular vehicle cleaning at the customer’s premises, reducing the need for customers to visit conventional car wash facilities.

2. Scope of Services

The Firm operates the mobile application “Clean N Drive,” through which customers can access and avail themselves of various on-site vehicle cleaning solutions, including exterior and interior cleaning services for vehicles.

2.1 Service Location All Services are provided exclusively on-site at the customer’s designated residential premises, including apartment communities and other locations designated by the Firm and accepted by the customer. The Firm does not currently operate a centralized service station or facility for customer vehicle drop-offs..

2. 2 Customer Obligations (Utilities): By booking a Service, the Customer agrees to provide reasonable access to the utilities required for the selected Service. Depending on the specific requirements of the Service, the Customer may be required to provide the Firm’s personnel with access to an adequate water supply and/or electrical power outlet at the service location for the duration of the appointment..

3. Booking & Payment

3.1 Booking Mechanism: All requests and reservations for services must be initiated and completed exclusively through the official Clean N Drive mobile application.

3.2 Payment Terms: Customers are required to pay the applicable Service Fee in full prior to the commencement of the scheduled Service. Accepted payment methods may include debit cards, credit cards, Internet Banking (Net Banking), mobile banking, and UPI, subject to the payment options made available by the Firm from time to time.

3.3 Booking Confirmation : service request shall only be deemed confirmed, and a service slot allocated, upon the successful processing and realization of the payment.

4. Cancellation & Refund Policy

4.1. Cancellation by the Customer: Once a subscription has been successfully purchased and payment has been confirmed, the Customer may not cancel the subscription or request a refund, except where cancellation or a refund is expressly permitted under these Terms or required under applicable law.

4.2. Cancellation by the Firm J K Nexa Group reserves the right to cancel or reschedule a service appointment due to inclement weather (e.g., rain), Force Majeure events, or unforeseen operational emergencies.

4.3. Refund Policy : All purchases and subscription plans made through the Mobile Application are non-refundable and non-transferable once the payment has been successfully processed.

By making a purchase or subscribing to a Service, the Customer acknowledges and agrees that refunds will generally not be provided for any unused portion of a subscription period, the Customer’s temporary unavailability at the scheduled service time, accidental purchases, or dissatisfaction with the Service. All purchases are final to the fullest extent permitted by applicable law.

4.4. Exceptional Refund Requests:  In exceptional circumstances, including demonstrable duplicate transactions or billing errors resulting from technical issues or system malfunctions, the Customer may submit a refund request to the Firm’s customer support team. The request must be submitted within the same calendar day on which the transaction was completed and must include valid and verifiable transaction details and supporting information.

All such requests will be subject to review and verification by the Firm. The approval or rejection of any refund request shall be at the Firm’s discretion, subject to applicable law and the terms of the relevant transaction. Submission of a refund request does not guarantee or create an entitlement to a refund.

5. Inspection & Liability Disclaimer

5.1. Pre-Service Vehicle Inspection and Documentation:

Prior to the commencement of any Service, the Firm reserves the right to conduct a visual inspection of the vehicle and to capture photographs or other visual records of the vehicle, including its exterior, interior, accessories, and any visible damage, defects, scratches, dents, stains, or other pre-existing conditions, as may be reasonably necessary.

Such inspection and documentation shall be undertaken solely for the purposes of recording and verifying the vehicle’s condition prior to the Service, maintaining service records, and addressing any subsequent claims, disputes, or concerns relating to the condition of the vehicle.

The Customer acknowledges and agrees that the photographs and other records created prior to the Service may be retained by the Firm as part of its service records and may be relied upon as evidence of the vehicle’s condition immediately prior to the commencement of the Service.

The Firm shall not be responsible for any damage, defect, deterioration, or condition that pre-existed the commencement of the Service and was recorded or reasonably identifiable during the pre-service inspection.

5.2. Limitation of Liability The Firm assumes no liability for any pre-existing damages or underlying defects.

5.3. Reporting of Grievances The customer is required to inspect the vehicle immediately following the completion of the service. Any concerns, grievances, or claims regarding alleged damages must be reported to our service personnel on-site prior to their departure from the premises. The Firm shall not entertain any claims reported after the service personnel have left the location.

6. Customer Obligations and Site Access :

To ensure the safe and efficient provision of Services, the customer agrees to strictly adhere to the following responsibilities prior to the arrival of our service personnel:

• 6.1Security Clearance: The customer is solely responsible for arranging authorized entry and security gate clearance for the Firm’s personnel and equipment at their residential or apartment premises.
• 6.2Workspace and Utilities: The customer must provide an unobstructed parking area with adequate space to perform the service. Where applicable to the selected service, the customer must ensure direct access to essential utilities, including water and electricity.
• 6.3Removal of Valuables and Personal Property The Customer is strictly obligated to remove all personal effects, valuables, cash, electronic devices, and sensitive materials from the vehicle prior to the commencement of the Services. The Firm and its personnel accept no liability or responsibility whatsoever for any loss, misplacement, theft, or damage to personal property left unattended within the vehicle..
• 6.4Mandatory Presence During Interior Cleaning Services For the mutual protection of both parties, the Customer, or a designated authorized representative, must be physically present at the vehicle's location for the entire duration of any interior cleaning service. The Firm’s personnel are strictly prohibited from performing interior services in the Customer's absence. Failure to comply with this mandatory supervision requirement may result in the suspension of the interior service without refund.
• 6.5Condition Disclosure: The customer is obligated to inform the Firm or its on-site personnel of any pre-existing damages, fragile components, or mechanical issues before the service commences.

6.6 Service Disruption Due to Lack of Access : The firm or Firm personal shall bear no responsibility or liability in the event a scheduled service cannot be executed due to denied entry by building security, inaccessible parking, or the unavailability of required utilities. Under such circumstances, the Firm reserves the right to classify the booking as “no show” and no refunds shall be issued.

7. Weather & External Conditions

7.1. Force Majeure and Operational Delays : The Firm reserves the right to temporarily suspend, postpone, or reschedule any confirmed Service appointment due to circumstances beyond its reasonable control. Such circumstances include, but are not limited to: severe inclement weather (e.g., heavy rain or flooding), localized water shortages, electrical grid outages, or any environmental conditions deemed hazardous or unsafe for our service personnel.

7.2. Notification Protocol In the event a postponement is strictly necessary under the aforementioned conditions, the Firm shall make reasonable efforts to notify the Customer at least One (1) hours prior to the scheduled service time.

8. Service Partner & Staff Protection / Non-Solicitation

8.1. Non-Solicitation of Personnel The Customer agrees that during the term of their engagement with the Firm, they shall not directly or indirectly solicit, induce, employ, or privately engage any employee, contractor, or service personnel for services outside of the official mobile application platform.

8.2. Zero-Tolerance Policy for Abuse and Harassment The Firm is committed to providing a safe and respectful working environment for its personnel. We maintain a strict zero-tolerance policy against any form of verbal, physical, or psychological abuse, harassment, or threatening behaviour directed toward our staff.

8.3. Consequences of Breach Any violation of the aforementioned non-solicitation or anti-harassment policies will result in the immediate suspension and termination of the ongoing service without refund. Furthermore, the Firm reserves the absolute right to permanently ban the Customer from the platform and pursue appropriate legal and penal action under applicable laws.

9. Rate Modifications and Surcharges 

9.1 The firm retains the explicit right to amend its service pricing at its sole discretion. The applicable rate for any service shall be the price published and finalized at the time of booking confirmation. Furthermore, the firm reserves the right to levy additional fees on-site in the event that a vehicle requires extraordinary restoration/cleaning efforts, or if the client requests services beyond the original scope of work.

10. Subscription Terms & Validity

10.1 Plan Options: The firm offers subscription plans on a One (1) month and Three (3) month and Six (6) Month basis

10.2 Wash Rollover Policy: Any unused or unavailed interior or exterior cleaning service included in the Customer’s subscription or service plan must be utilized within the applicable validity period. Unused services shall not be carried forward, accumulated, transferred, or adjusted against any subsequent subscription, service period, or renewal after expiry of the applicable validity period.

No refund, credit, compensation, or other monetary adjustment shall be provided for any unused or unavailed service remaining at the end of the applicable validity period.

11. Photo Release and Privacy Consent

The client grants to the Firm  a non-exclusive, royalty-free right to capture photographic or video imagery of the vehicle before, during, and after the provision of services. Such media may be utilized for internal quality control, record-keeping, and external marketing or promotional materials. The firm  agrees to redact, blur, or otherwise obscure all vehicle registration numbers and identifiable license plates prior to any public dissemination of the imagery.

12.Limitation of Liability and Indemnity

12.1 To the maximum extent permitted by applicable law, the firm  shall not be held liable to the client or any third party for any indirect, consequential, exemplary, punitive, or incidental damages, including lost profits, arising from or in connection with the services rendered. Notwithstanding anything to the contrary contained herein, the maximum aggregate liability of the firm  for any cause whatsoever, and regardless of the form of the action, shall at all times be limited to the exact amount paid by the client to the firm  for the individual service giving rise to such liability.

13. Data Privacy and Governance

13.1 Any and all personal data or proprietary information collected from the customer shall be governed, processed, and maintained in strict compliance with the firm’s Privacy Policy, which is incorporated herein by reference and available for review within the Mobile Application. The customer hereby consents to the collection, storage, and processing of their data in accordance with said policy.

14. Governing Law and Dispute Resolution

14.1 These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of India, as applicable from time to time.

Any dispute, controversy, claim, or proceeding arising out of or relating to these Terms and Conditions, the App, or any Services provided by the Firm, including any dispute concerning their interpretation, performance, breach, termination, or validity, shall be subject to the territorial and pecuniary jurisdiction of the competent courts at Chennai, Tamil Nadu, India, to the extent permitted by applicable law.

Nothing contained in these Terms shall be construed as conferring jurisdiction upon any court that does not otherwise have jurisdiction under applicable law.

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15. Amendments to Terms

15.1 reserves the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon being posted within the Mobile Application. Your continued use of the Mobile Application or services following the publication of any revisions constitutes your explicit acceptance of the updated Terms.

16. Notices and Official Communication

16.1 Any queries, formal notices, or grievances pertaining to the interpretation, application, or execution of this Policy must be communicated to firm in writing. The Customer shall direct all such correspondence exclusively through the authorized channels detailed below:

• The designated "Help & Support" portal integrated within the Clean N Drive Platform.
• Electronic mail directed to: support@cleanndrive.com

The Firm shall only acknowledge and process communications successfully received through the aforementioned official avenues.