Part 1: Privacy Policy Outline

This policy outlines how Clean N Drive collects and protects user data via your website and mobile application.

1. Introduction

Welcome to Clean N Drive. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

2. Information We Collect

• Personal Identification Information: Name, email address, phone number, residential address/apartment complex name, and billing details.
• Vehicle Information: Vehicle make, model, year, color, and license plate number (required to locate and service the correct vehicle on-site).
• Automatically Collected Data: Device IP address, browser type, operating system, mobile device ID, and usage data when interacting with our platform.
• Location Data: Precise or approximate location to verify service availability at specific apartment communities.
• Data from SMS/ text messages upon receiving Device permissions for the purposes of
  (i) issuing and receiving one time passwords and device verification, 
  (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

3. How We Use Your Information

We use the collected information to:

• Facilitate subscription management and process secure transactions.
• Coordinate on-site exterior maintenance and interior cleaning services at your designated location.
• Communicate regarding service updates, appointment reminders, scheduling changes, and promotional offers.
• Enhance app performance, user experience, and eco-friendly operational efficiency.
• Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your Order history, Services rendered and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
• We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes
• We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. We use information to send you transactional communications.

4. Data Security

We implement enterprise-grade administrative, technical, and physical security measures to protect your personal information. However, no security system is completely impenetrable; users transmit data at their own risk.

We will make reasonable efforts to address your queries and assist you with privacy-related concerns.

5. About Clean N Drive

Clean N Drive is a vehicle cleaning and maintenance service platform owned by JK Nexa Group

This Privacy Policy applies to the Clean N Drive User Mobile Application, Employee Mobile Application, and associated website.

The User Application enables customers to manage their profiles, vehicles, subscriptions, payments, and cleaning services. The Employee Application enables authorized employees to access their accounts, view assigned service schedules, manage service activities, and update service statuses.

Depending on the application used and the features accessed, we may collect and process personal information, vehicle details, service records, account information, and other relevant data necessary to provide and manage the services.

The information collected and its use may differ between the User Application and Employee Application. We handle such information in accordance with this Privacy Policy and applicable laws.

contact:

Owner: JK Nexa Group
Email: support@cleanndrive.com